24/7 Network Monitoring
Your systems are monitored around the clock to help identify technology issues and keep your business moving.
Managed IT Support
Reliable IT support, proactive technology management, and expert guidance to keep your business connected, productive, and moving forward.
Common IT Challenges
When technology issues start taking time away from your team, the right IT support can help keep your business productive and your technology running smoothly.
Recurring IT Issues
Constant technology problems can interrupt employees, slow down productivity, and pull attention away from the work that matters.
Slow or Inconsistent Support
When IT problems happen, waiting too long for answers can turn a small issue into hours of lost productivity.
Limited Internal IT Resources
Internal IT teams can quickly become stretched thin managing day-to-day support alongside larger technology priorities.
Growing Technology Needs
As your business, workforce, and technology environment evolve, managing everything internally can become increasingly difficult.
Managed IT Support That Keeps Your Business Moving
From everyday support requests to ongoing technology management, Charles IT helps keep your IT environment reliable, supported, and aligned with your business.
Schedule a consultation today to see how we can help.
What’s Included in Managed IT Support Services
Get the day-to-day IT support and technology management your business needs to stay connected, productive, and supported.
24/7 Live Help Desk
Give your team access to live IT support for day-to-day technology issues.
Unlimited Remote and Onsite Support
Get remote and onsite IT support when technology issues need attention.
Offsite Backup
Back up important business data offsite to support data protection and recovery.
Privately Hosted Exchange
Support your business email with privately hosted Exchange.
Web and Content Filtering
Help manage and control access to web content across your technology environment.
Mangement and Security of Mobile Devices
Configure and manage mobile devices while helping protect company data accessed from smartphones and tablets
Your Service Options
Compare our managed IT support options to find the level of technology, security, and support that best fits your business.
| Service or feature | Good | Better | Best |
|---|---|---|---|
|
Remote Monitoring and Management
|
Included | Included | Included |
|
Remote Site Monitoring
|
Included | Included | Included |
|
Multi-Factor Authentication
|
Included | Included | Included |
|
Security and Compliance Testing & Training
|
Included | Included | Included |
|
Email Filtering |
Included | Included | Included |
|
SaaS Backup |
Included | Included | Included |
|
Domain Name Monitoring |
Not included | Included | Included |
|
Managed Detection Response |
Not included | Included | Included |
|
Mobile Application Management |
Not included | Included | Included |
|
DNS Filtering & Advanced VPN |
Not included | Included | Included |
|
External Vulnerability Scanning |
Not included | Included | Included |
|
Endpoint Encryption |
Not included | Not included | Included |
|
Internal Vulnerability Scanning |
Not included | Not included | Included |
|
Security Information and Event Management (SIEM) |
Not included | Not included | Included |
IT Support, Right Inside Microsoft Teams
Getting IT help shouldn’t mean stopping what you’re doing, waiting on hold, or navigating another support portal.
Charles IT Chat brings IT support directly into Microsoft Teams, giving your team a fast and convenient way to get help right where they already work.
Simply start a chat and tell us what’s going on. You’ll be connected with a real Charles IT technician who can help directly in the conversation, while your request is documented and routed behind the scenes. Charles IT Chat is simply another way to reach our team, alongside phone and email.
Support Without the Runaround
No new portal to learn
Get support directly inside Microsoft Teams.
Everything in one place
Share the details once and keep the conversation in one place.
Easy-to-follow updates
Keep your conversation and support updates together in Teams.
IT Support Is Only a Chat Away
Already a Charles IT client? Open Microsoft Teams, find the Charles IT icon within teams, and start a chat.
We’ll take it from there.
Frequently Asked Questions
If you’ve got questions, we can help.
Call in and talk to a US-based, real person on our customer service team.
1 (860) 344-9628 Middletown
1 (203) 363-0011 Stamford
1 (757) 420-5150 Chesapeake
1 (401) 272-9262 Providence
What is included in Charles IT’s managed IT support?
Charles IT’s managed IT support includes 24/7 network monitoring, a 24/7 live help desk, unlimited remote and onsite support, offsite backup, privately hosted Exchange, web and content filtering, and management and security of mobile devices.
Does Charles IT provide 24/7 IT support?
Yes. Charles IT provides 24/7 network monitoring and access to a 24/7 live help desk.
Does managed IT support include onsite support?
Yes. Charles IT provides both remote and onsite IT support as part of its managed IT support services.
Can Charles IT support our internal IT team?
Yes. Managed IT support can supplement an internal IT team with additional resources and expertise for ongoing technology needs.
How do I know which managed IT support option is right for my business?
The right option depends on your technology environment, support needs, security requirements, and business priorities. Charles IT can help you determine which level of service best fits your organization.
